Delivery Information

UK SHIPPING

🚚 Standard £3.99 (2-5 working days)
🚚 Express £4.99 (1-2 working days)
🚚 Next Day £9.99 (before 1pm next day)

Europe (3-5 Working Days) - £14

🚚 Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State

World Zone 1 (5-7 Working Days) - £23

🚚 North America, South America, Africa, the Middle East, the Far East, South East Asia

World Zone 2 (5-7 Working Days) - £28

🚚 Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa

World Zone 3 (5-7 Working Days) - £26

🚚 USA

* Orders placed before 3pm will be dispatched the same day, orders placed after 3pm will be dispatched the next working day.
Please be aware that you may have to pay import duty costs at the border of your country. All orders are shipped from the UK.

 

You are looking to return an item? 


Here we break down the information to our Returns process.

Return your item/s within 14 days (UK customers) & 30 days (international customers) - The return period starts from the day you receive the order.

*Please note there is no charge for returns.

All you have to do is make sure the item(s) are in the same condition as you received them:
  • the item(s) are unworn, unwashed and perfume/make-up free
  • the item(s) still have the tags attached
  • shoes have been tried on indoors and show no sign of wear
  • items are returned in their original packaging
Returns Process:
  1. To return your unwanted item(s) simply visit us at   https://www.prettymoi.com/a/returns
  2. Enter your order number and the email address you used when you purchased
  3. Complete the online return form!
Please return the item(s) in their original packaging (don't forget to include your delivery note), with the product tags still intact. 

All Collect+ Return Labels are fully tracked.
Do not want to use our Returns Portal?
please feel free to return to: 
Pretty Moi Returns
6 Cheviot Street
Manchester
M3 1LW
We process refunds within 1 working day of them arriving back to us. Refunds can take up to 10 working days to reach your bank account. 

Please also note - we do not refund the original postage costs.

For more information, please email us at info@prettymoi.com